This March, Borgata celebrates Women’s History Month by honoring their phenomenal female team members. Throughout the month, Borgata is profiling associates who truly define what it means to be not only a remarkable woman, but a remarkable employee. In this post, we’re highlighting team members who work in our Guest Services and Entertainment departments.
Andrea Fitzpatrick, Retail General Manager
What is the career highlight you are most proud of? Anytime one of my staff members is recognized for a job well done—whether it’s a customer letter or being recognized at the AC Host Awards—I feel proud of their success. That’s the best highlight of my career and what I’m most proud of.
What is your favorite activity in your current position and how often do you get to do it? I enjoy spending time interacting with customers and I get do to this pretty often.
What qualities do you value in the people with whom you work? Honesty and treating others with respect. When you have those qualities, you have my admiration.
How many years have you been at Borgata? I have met some very special people over the 12 years I have worked here who have greatly impacted my life in a very special way. I have been very lucky to consider them as friends.
Jamie Citkowicz, Lead Concierge
What’s the first career you dreamed of having as a child? An actress. My grandmother told me I looked like Elizabeth Taylor.
Where do you volunteer and how has it impacted you? I serve on the Scholarship Committee for the Greater Atlantic City Concierge Association. It makes me proud to be able to assist college students be successful and finish a degree in hospitality management.
How many years have you been at Borgata? It will be 16 years in June. My favorite memory involves one of my proposal set ups. I assisted a customer in hiring a violinist, photographer, and setting up flowers next to the fireplace in the Sunroom at The Water Club. The special lady never saw it coming.
Joanna McNally, Director of Guest Experience
What is your definition of success? Happy customers are how we measure success in my department. We repair relationships with guests who have had service issues. When a customer tells us they are excited to return after they initially swore to us they wouldn’t, we know we have done our job.
What’s the first career you dreamed of having as a child? I wanted to be a police officer for the longest time when I was a child, which everyone finds hilarious.
Where do you volunteer and how has it impacted you? I have volunteered at a youth homeless shelter, taught English in Africa, and currently advocate for children in the foster care system. I am constantly reminded of how lucky I am to have family, friends, and a place of employment which I can rely on.
How many years have you been at Borgata? I have been happily employed by Borgata for 14 years. My favorite memories are the ones when we as a company have come together during trying times. When people from different departments put their love of Borgata, our guests, and team members first, we rise to the occasion.
Kelly Keeler, Box Office Manager
What is the career highlight you are most proud of? I have been working in entertainment for the last 17 years, and I’ve had some amazing “once in a lifetime” experiences. However, the biggest highlight is that I still love doing it. I still love music as much as I did as a kid, and I am glad that I still enjoy being in the venue atmosphere.
What’s the first career you dreamed of having as a child? I’ve actually always wanted to work at a concert venue. However, there was a small period of time when I wanted to do special effects make-up for horror movies.
What is the one piece of advice you received which has changed your life? You never know what someone else is going through.
What is one thing about you that surprises others? I’m a pretty big 80’s music nerd.
Donna Coleman, Entertainment Booking Manager
What is the career highlight you are most proud of? I was handling my first show of my new career in which I had zero experience and the CEO at the time came up to me and said that Michael Buble was talking with him and totally unprovoked said that I was doing a great job and was an asset to the company.
What is your definition of success? Viewing the journey as the goal and realizing your life is abundantly full. I get paid to do a job that I love and am able to balance my family and work.
Who, or what, has been your biggest teacher? My daughter.
How many years have you been at Borgata? 16 years. I Have enough memories to fill an entire book. One of the greatest memories I have was the pleasure of getting to spend time with Robin Williams. I also really enjoyed spending time over the course of two days with Emily Blunt.
Maureen English, Hotel Sales Office Manager
What is your favorite activity in your current position and how often do you get to do it? Greeting faithful sales clients when they come back in the office is my favorite part. Each year when they return, I feel like it’s an old friend.
Who is someone you really admire? My grandmother, who raised my sister and I. I also admire my four nieces who took care of their handicapped brother for more than 20 years after their parents passed.
Where do you volunteer and how has it impacted you? For five years, I was the Vice President of the Howard Bacharach Scholarship Foundation. We raised funds to give scholarships to those in the hospitality, culinary, and tourism industry. It was heartwarming to be able to assist people in their ambitions and to see how grateful they were for the assistance.
What is one thing about you that surprises others? It’s how many different careers I have had in my life! Waitress, dental x-ray technician, eye doctor assistant, paralegal, costume designer, and administrative work.